Customer Support
Find clear answers to your account, payment, safety, and matchmaking questions.
1. Account & Technical Help
Profile & Account Assistance
Learn how to complete your profile 100% and earn a "Verified Badge" to get better matches.
Key Topics: Profile editing, Photo upload issues, and the account verification process.
2. Membership & Payments
Plans & Billing Support
Get help with premium subscriptions, payment status, and invoices.
Key Topics: Upgrade to Diamond/Platinum plans, payment failure resolution, and subscription renewal info.
3. Privacy & Safety
Safety & Security Center
Your security is our priority. Learn how to block or report a profile and manage your privacy settings.
Key Topics: Blocking members, hiding your contact/photo, and reporting suspicious profiles.
4. Matching & Communication
Matchmaking Guidance
If you are not getting the right matches, optimize your "Partner Preferences" with our guidance.
Key Topics: How to send interests, understanding mutual matches, and using the "Secure Connect" feature.
